Retraction of review - "Graceland Portable Buildings - Stay away from Graceland again, more interested in initial sale than customer service"
I posted the original review entitled "Graceland Portable Buildings - Stay away from Graceland again, more interested in initial sale than customer service". The same day I posted the review I also sent an email to the corporate office essentially talling them directly everything I had put in my review.
Shortly thereafter (Same or next day) I received a call from the regional sales manager for my region. He said he had seen my complaint and wanted to apologize that I had been inadvertently directed to the repossessions department and that the person I had dealt with was not equipped to understand the situation or help me. He told me he wanted to help and proposed a building switch so that I would have the building I needed. The only thing Graceland asked was that I pay the difference between the 2 building and share the delivery expense to remove the original building and deliver the new building. I agreed to this and have signed the papers to purchase the new larger building, it will be delivered as soon as I can get the concrete pad expanded to accommodate the larger building, I estimate a few weeks.
Graceland has gone above an beyond to make sure I was happy and satisfied, so I want to fully retract my negative review. Graceland is a quality organization. They have gone far beyond my expectations to make sure I was satisfied and happy with my purchase. I will highly recommend them to anyone in my area in search of a portable building and intend to purchase from them when the need for a portable building arises again.
Reason of review: Good customer service.
Location: Richardson, Texas
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Comments
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So they paid you off to retract your statement.
It sounds to me like they offered a solution and the customer agreed. Now both parties are happy.
I've read all the reviews on this site and there are a lot of rants, but this is the only one that was retracted. Obviously this customer had an issue that Graceland thought was valid and they took care of it. Good on the customer and good on Graceland.