Anonymous

Happy customer

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they are well built no one else puts studs sixteen on center headers over doors and windows.i will bet the competitors are putting those bad reviews.i am very happy with my 10x16 side lofted barn.my salesman was polite .honest.people need to read the contract before they start wining.i compaired mine to a lot others.found graceland buildings very well built.i would recommend them to anyone.they delivered it when they said they would.and they did a good job setting it up.they were vary courteous to me.i like it so much i am going to buy another one to make it a man cave.
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Pros:
  • Satisified
Reason of review:
Good customer service
1 comment
Tavius Wjk

Thank you for your positive comments. It does not surprise me that the small percentage of customers with issues end up on a site called "Pissed Consumer" By and large I think most Graceland customers love their buildings and have good experiences with the sales staff and delivery crews.

Vikki Ccm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Marion, North Carolina

Graceland Portable Buildings Cabin Construction Review

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Graceland Portable Buildings - Simple Review #1465589862
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Graceland Portable Buildings - Simple Review #1465589862 - Image 3
Graceland Portable Buildings - Simple Review #1465589862 - Image 4
Hello i receive your call today in ref to the warranty ive sent photos of some issues with the building . door and .. Some cracks in the wood and i dont know if those burn hole looking like in wood too is mesnt to be there other wise i love my corner porch cabin .. Caroline codina 986722****
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Reason of review:
Bad quality
Anonymous
map-marker Rockingham, North Carolina

Don't Understand

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My Name is Stuart I just ordered A Building from Graceland without reading any reviews. It took 2 weeks to build and Deliver .Can't Beat That ! Allison in Sales , Ruben In Dispatch , Audra setting up Delivery , and Anthony in Delivery and Setup . Thank You for A outstanding Job . I Say Graceland Buildings are very well Built or just Go to Lowe's and look at there Junk . The price for A Graceland Building is not much more and Very well Built . So don't Judge A Company on Reviews from someone who buys on Credit and complains when they don't pay on time and lose There Building. Thank You. A ++++ rating
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Loss:
$11
Pros:
  • Product and the people
Reason of review:
Good customer service
Edric Vlt
map-marker Azle, Texas

LIARS

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Updated by user Jul 21, 2016

will be having a estimate with true green for all the damage this *** did to0 my yard and if i don't get paid I will file with the courts will keep you updated these people are crooks once they get your money but butter melts in there mouth and will lie telling you how...

Original review Jul 21, 2016
PLEASE THINK FIVE TIMES BEFORE YOU BUY LEASE OR DO ANY DEALINGS WITH THIS COMPANY WAS PROMISED 3 WEEKS WAS 4 WEEKS , DELIVERY TORE OUR YARD UP WITH DEEP RUTS DRAGGED MY 4 THOUSAND DOLLAR SHED ACROSS OUR YARD. SCREEN WAS TORE , DRIVER SO LAZY WANTS A EASY SPOT TO PUT THE BUILDING NOT WHERE YOU WANT TO PUT IT THEN PUTS IT WHERE OUR SEPTIC SPRAYS WATER ALL OVER AND WE ASK HIM TO MOVE IT AND HE WANTS TO CHARGE US 150 WHILE HE IS THERE DO NOT NOT SIGN PAPER WORK OR GIVE THE REMAINING PAYMENT UNTIL YOU ARE SATISFIED CROOKS
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Loss:
$4000
Cons:
  • Jd liar
  • Michael liar
  • Troy liar
Reason of review:
Problem with delivery
2 comments
Tavius Wjk

"Monetary loss $4000."?? For a "tore" screen and yard damage?

Was your yard "dry and hard" as specified in the Welcome Packet Delivery Info? Some people have no common sense.

Guest

I would argue your points as I had absolutely no issue with these people at all. They did absolutely great for me! Maybe you simply had a bad day.

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Anonymous

Never Recieved A Building Review

Graceland rental is defrauding us
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Reason of review:
Poor customer service
Anonymous
map-marker Foley, Alabama

Review in Home Construction and Repair category from Foley, Alabama

I purchased a 12x28 building on 11/20/2014. I noticed that a siding panel started to peel about three months ago. It is only one panel and looks to be a bad panel. Warranty and repair ask to send pictures, they did not respond for a week and when I called back, they stated it is normal wear and tear. This is the only panel doing this and looks to be a bad panel, this would have been a quick fix for a satisfied customer, but refused. The Summerdale, AL office will not return our calls.
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Reason of review:
Bad quality
Anonymous
map-marker Yonkers, New York

Graceland Portable Buildings Delivery Service Review

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Order a portable building first part of August was told be delieved in 3 weeks first part of October no portable building yeeeet!!!!!
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Reason of review:
Problem with delivery
Anonymous
map-marker Goose Creek, South Carolina

Delivery

July 17,2016 I purchased a building from Graceland of Summerville,SC from Bryan Setser. Here it is a month later and I still have no building.

I received a bill early last week telling me about my payments. I called the # on the bill and spoke with a gentleman named David. He checked into it and said the building was ready for delivery. They should call me later that day or the next......well here it is a week later and I still haven't heard from anyone.

When I call 866574**** I get a recording or someone answers and refers me to another department, I have to leave a message there and no one called me back. Can someone please tell me what is going on?

My neighbor Michael Dyffy got one is less than 3 weeks. He told me and I went and put the down payment on one for me, now I can't even get one.

Thanks

Hazel Cole 843509****

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Loss:
$4994
Reason of review:
Poor customer service
Paetyn Nzm
map-marker Los Angeles, California

Review in Home Construction and Repair category from Los Angeles, California

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Updated by user Jun 20, 2016

Gone out of their way not to be reasonable in resolving billing issue.

Original review Jun 16, 2016
Paid more than 2 years worth of payments then my debit card bank was comprised and my recurring payment didn't get paid because the bank reqired a pin to use. When I foubd out I had to wait to get a new one.

I'm on disability and my benefits are paid on that card and they never sent me notice. I offered to catch up the payments (3) and gave them my new debit card. They offered to put the payment on the backend allowing me to just start making new payments to finish my contract. Then they reneged and sent someone to repossess it scaring my wife.

Tried communicate dozens of times but they wouldn't response and now has sent a Attorney after me threatening a lawsuit unless I give them thousands of dollars. I think they saw an opportunity to make thousands more by reposesing it.

Terrible company to do business with as they are liars and have caused a great amount of stress in my life and now I'll have to defend myself for 13 months of payments (less than 2100 dollars).
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Cons:
  • Handling of billing and customer service
Reason of review:
Problems with payment
1 comment
Guest

Thanks for the info. Mite have saved me some money by not doing business with them

Anonymous
map-marker Myrtle Beach, South Carolina

Graceland Portable Buildings Delivery Service Review from Myrtle Beach, South Carolina

Graceland Portable Buildings Delivery Service Review from Myrtle Beach, South Carolina

I had a repo i called graceland portable Buildings to pick the building up.on 05/21/2016 on05/23/2016.thay sents a drive that pickes up for Graceland portable Building to pick up my building.graceland portable building told me the driver name was Randy.So the driver randy shows up between 9:30am.and10:00am on 05/23/2016 to pick up the building .in the mean time i was doing thinks in my home.the nextthing i no the driver Randy was gone.so my son inlaw pulls up in my drive .he gose to the fences and i hear him calling me to come there .so i did and when i saw the way this man called Randy had done to my fence i was very very up set .that is not all the pictures.i can't even put my gate door back on because he has bent the bar that the gate door goses on.i can't belever this is happening.

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Reason of review:
Poor customer service
Anonymous
map-marker Killeen, Texas

Graceland Portable Buildings Customer Care Review

I am currently purchasing my 5th building from Graceland of Azle, TX. I haven't had one single issue with any of my out buildings or the customer service. The company calls if I miss a payment or am late, they have never threatened to repossess. It has never been anything but an enjoyable experience dealing with this company and that particular dealer. I will continue to buy from them as needed.
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Reason of review:
Good customer service
Skylin Tah
map-marker Newman Lake, Washington

Graceland Portable Buildings Customer Care Review

I owed on my shed an they Came picked it up. They took it an all my stuff inside. I want to know how they can do that
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Reason of review:
Poor customer service
Maurisha Hdh
map-marker Edgewood, New Mexico

Graceland Portable Buildings - Owner Review from Edgewood, New Mexico

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Graceland portable buildings in Edgewood New Mexico has a new owner and she is so intelligent informative and courteous !!

I give this company five stars

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Reason of review:
Good customer service
1 comment
Guest

I can't comment on the building because it's been over a week and it hasn't been delivered yet. First it was a problem with the paperwork and I couldn't get anyone to answer the phone.

I had to take a day off work and physically go to the business to contact someone.

Now I'm trying to find out when they plan on delivery and set up and I still can't get anyone to answer a phone. Not the way I would run a business.

Anonymous
map-marker Cumming, Georgia

Graceland Portable Buildings Customer Care Review from *** Georgia

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First of all im 2 yrs into a 3 year contract...took over 2 months to get it at my home...they charged me for both months and I didnt even have it!! I just let that go since I am continuing until paid for & mine.

The "Carny" that they sent...broke his machine...sat at my home for 4 hrs...no one helping him or anything...I fjnally drive him for 2 hrs around town looking for a belt for his machine. To no avail, I finally dragged his machine to his truck with my lawnmower, tore up my lawn, finally at 845pm he leaves...not a 1 thank you from graceland....FU!

If you are 1 day over your payment day, they harrass you by phone...and send mail harrassing you..yes I understand its their job, lots of ppl out there dont pay...I just purposly now dont pay just to screw with them...its 110 dollars...is a joke...they are a joke.

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Reason of review:
Poor customer service
Anonymous
map-marker Sadler, Texas

Never Pick Up Their Building

Graceland Portable Buildings - Never Pick Up Their Building

Got a repo 14x24 had it 6 month, my father died so decided to send that building back. Called them, said they would pick it up.

Month passes and still not touched so I call again, this time I'm ''asked'' to call their driver for them. I call the driver, they tell me they will get it right after the first of the year. Another month passes and I end up having to pay $600 for a new building site to be prepped for a larger building because theres is still sitting in the way.

Its been roughly 100 days now and it still just sits on my property empty. Tired of calling them getting the run around.

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Reason of review:
Poor customer service
1 comment
Guest

Do you know anybody with a flatbed auto carrier ???... Go to court have to have property removed legally

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